Rent 24K

Driver Policies

Must be over 25 years old.
Must have a valid drivers license (Backgrounds will be checked)
Must Have Full Coverage Comprehensive Insurance
Security Deposit is $5000 on a major credit card.

Please refer to our cancellation section to read about our cancellation policy.

The 24K Collection will require you to fill out our reservation form prior to renting cars within the fleet. With provided information we will be able to assist you in the rental and what will be available for the dates requested. We recommend you book on our website or contact us as soon as possible to ensure your rental as our cars get reserved quickly. You may book online or contact us via telephone or email for any inquires and availability.

If you wish to extend the rental during your rental we will need to know as soon as possible to ensure the car is available. Additional charges will be updated including the allotted miles. If the car isn’t available it is up to the client to be switched into another vehicle and rates will apply according to vehicle.

Our office and rental hours are 9am to 6pm. We are not open 24 hours a day. If you run into an issue during a rental, you will be given a phone number to contact in case of an emergency. Otherwise, rental pick ups and drop off must be arranged during the hours of 9am to 7pm. Pending on the rental term, after hour rental drop offs will assess an additional charge. Any pick ups and drop offs outside of the designated time frame, you MUST consult with our representative at the time of booking for specific instructions and applicable fees.


COMPLIMENTARY PICK-UPS & DROP-OFFS
May be available within a 15 mile radius of a rental location, New York City. Please notify our representative directly if you need this service upon booking.

Pending on the location, a minimum charge of $50 an hour will automatically be added to a one way booking based rental locations. One way rentals between our satellite locations will be complimentary as well.

Our Cancellation Policy requires that you cancel your reservation no later than 48 hours prior to your pickup time. Failure to do so will result in a 1 day rental charge.


Upon completion of the booking with 24K Collection, via verbally over the phone, fax, email, or producing your credit card 24K Collection will authorize your credit card 50% of the total rental at time of booking to ensure your reservation.


Cancellations or rescheduling your rental MUST BE DONE 72 hours before the set date of delivery or you as the renter will be charged per day rate pending on the rental term of the total number of days of the rental as a cancellation fee. NO SHOW will be charged the full amount of the rental. In special instances, 24K Collection will determine to provide store credit or not, based on availability. In case of uncontrollable reasons (such as weather, medical emergency) to the cancellation will also be determined by 24K Collection to waive any fees attached.

We know how easy it may be just to drive and not keep track of how far you are driving. However, we restrict our cars to be driven outside of the Tri-state area. You must stay within certain state lines, unless you notify us prior at the time of booking in writing. At that point, 24K Collection will determine the outcome. You must not go beyond Virginia, and Boston, Pennsylvania without written letter and approval. YOU MAY NOT GO INTO CANADA.

At the start of your rental, all of our vehicles are given to you with a full tank, and we require you to return the car with a FULL fuel tank. If the renter does not comply, Fuel surcharges will apply. Fuel surcharges will vary upon the current market price.

Security deposit will be issued as a hold on your card (NOT A CHARGE) at the time of delivery, unless otherwise instructed. We require any and ALL rentals to have a Security Deposit. Pending on the vehicle, the deposit will range from $5000 to $10,000. WE DO NOT accept deposits in the form of CASH. ONLY deposits: VISA, Master Card, AMEX, Discover or PayPal.

We will accept major credit card such as VISA, Master Card, AMEX, Discover, Diners Club via PayPal as well.

To qualify as a renter, you MUST be over the age of 25 years old with a clean driving record with no major moving violations such as DUI convictions, or similar with full comprehensive car insurance. We will also have access to check your driving records as well.) We will also require for the renter to present their insurance card. No exceptions. If you are a foreigner and have an international license, please let us know and we will assist you the proper coverage for US. The renter must be present to accept the rental. NO EXCEPTIONS. At the time of the rental/ drop off, the renter/ driver MUST present their physical license or they forfeit their rental and no refunds will be made. We will NOT accept photocopies or picture or faxed copies, in addition, we will not accept expired license only active duty military personnel with proof that they are on active duty.

All renters/ drivers must be physically present at the start of the rental. Unfortunately, we do not allow 3rd parties to pick up vehicles and our employees must physically hand the keys over to the person who will be driving. Background and DMV checks will be performed on all applicants.

Allotted one additional driver who is permitted to drive at no extra charge. Additional driver must fit all the criteria and regulation as the primary renter. Minimum age for additional drivers: 25. We will require the additional driver to be stated prior to the rental. If they are not, the primary renter will forfeit this entire security deposit. No exceptions.

Phone Support

Monday - Friday |  9am - 7pm EST 

+1 (212) 24K - GOLD

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